Service Design, System Mapping, Physical Prototyping

For four months, I collaborated with the product design consultancy jndc to create an effective visual representation of their ‘Design and Project Review’ process. This review process is instrumental in helping their clients reduce risk during product development.

Tests with potential clients demonstrated the importance of gradually revealing JNDC’s questions, tools, and workshops to avoid overwhelming the client. This insight led me to design an interactive, game-like board that allows the JNDC team to slowly disclose the necessary steps, making client consultations more engaging, memorable, and accessible.

Moreover, I created a digital version in Figma for situations where consultations need to be conducted online, as well as additional printed materials.